My subscription is up in the next month but I won’t be renewing.Īnd the debacle appears to have persuaded customer Gio N. I expect better customer service for a product that is twice as expensive as Google Drive and Skydrive.

Now that syncing is finally working again, I can begin migrating my data to another service. was looking to pack up his virtual bags and going elsewhere: ESPECIALLY unprofessional lack of detailed timely communication. Actually, I was pro-active and found a few which might work for us if anything even close to this ever happen again. We’re using Dropbox for Teams (A LOT of money), and after this incident, I would be MUCH less resistant to any requests to research alternative solutions (and there seems to be a plenty of them). Silence and trying to cover the scale of the problem was absolutely unprofessional.

And some users felt Dropbox didn’t communicate with its users adequately while engineers were working to get service back to normal. Dropbox was in the process of upgrading the operating system on some servers when the problems arose, and retrieving certain data from large backup databases took a couple of days, Gupta wrote.Ĭomments from Dropbox users on a company discussion board since the outage began suggest that the resolution and explanations might have come too late, though.

Is dropbox down